Terms & Conditions

Welcome to MatchaSeekers! These Terms and Conditions (“Terms”) govern your use of our website, services, and products provided by MatchaSeekers (“we,” “our,” or “us”). By accessing our website or purchasing our products, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our website and services.

1.1. Use of Our Site: You agree not to use our website for any unlawful purpose or in a manner that could damage, disable, or impair the site or interfere with any other party’s use of our website.

2.1. Product Descriptions: We strive to be as accurate as possible with our product descriptions, including matcha powder, matcha kits, and matcha chocolates. However, we do not guarantee that product descriptions or other content on our site are error-free, complete, or current.

2.2. Pricing: Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time.

2.3. Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies in product information, or problems identified by our credit and fraud avoidance department.

3.1. Payment Methods: We accept major credit cards, PayPal, and other payment methods as indicated on our website. You agree to provide current, complete, and accurate purchase and account information for all purchases made on our site.

3.2. Billing Accuracy: If we suspect a fraudulent transaction or a transaction that does not comply with these Terms, we reserve the right to cancel such transaction and inform the relevant authorities.

4.1. Shipping: We ship our products to various locations as indicated on our website. Shipping costs and delivery times vary depending on your location and the shipping method selected at checkout.

4.2. Delivery: All delivery dates provided are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, weather, or other unforeseen circumstances.

5.1. Return Policy: We want you to be satisfied with your purchase. If you are not satisfied with your product, please refer to our Return Policy for information on how to return it. Returns are accepted within 30 days of the delivery date, provided the product is unused and in its original packaging.

5.2. Refunds: Refunds will be processed using the original method of payment within 14 days of receiving the returned product. Shipping costs are non-refundable unless the return is due to our error.

6.1. Ownership: All content on our website, including but not limited to text, images, logos, and designs, is the property of MatchaSeekers and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from our website without our prior written permission.

7.1. No Warranties: We provide our website and services on an “as-is” and “as-available” basis. We do not warrant that our website will be uninterrupted, error-free, or secure.

7.2. Liability: To the fullest extent permitted by law, MatchaSeekers shall not be liable for any indirect, incidental, punitive, or consequential damages arising out of or in connection with the use of our products or website.

8.1. You agree to indemnify, defend, and hold harmless MatchaSeekers and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising out of your use of our website, products, or breach of these Terms.

9.1. These Terms and any disputes arising from or relating to them shall be governed by and construed in accordance with the laws of United Kingdom, without regard to its conflict of law principles.

10.1. We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of our website and services after any changes constitutes your acceptance of the new Terms.

11.1. If you have any questions or concerns about these Terms, please contact us at: